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If the user is a cloud user, then the login server contacts the Management POP (Mgmt POP) to validate the user credentials. The path from the login server to directory begins from the directory end-point in the EAA Cloud, transports over directory dial-outs into the connector, and then uses a broker service on the connector using either LDAP or Kerberos protocols to complete the authentication with the enterprise directory. To troubleshoot, contact support and share this procedure with them. If you receive the error code 549 Authentication Gateway Error, then login service cannot reach a directory to complete the authentication process. HTTP response: 549 Authentication Gateway Errorĭescription: Login service cannot reach directories to complete the authentication process. The maximum value is 300 seconds (5 minutes). This value governs the maximum time that an application server may need to fulfill a request.
Jira client login failed update#
Only update this value with the guidance of support you contacted with. Scroll to the Enterprise connectivity parameters section and go to the Application server read timeout field.Ĭhange the field's value from the default 60 seconds to 300. If the origin server takes more than the configured read-timeout to respond, contact support and increase Application Server Read Timeout in the ADVANCED SETTINGS tab for the application. Check together if there's any timeout errors. By default, Enterprise Application Access timeouts the application if it does not load in 60 seconds.Ĭontact support to check the access and error logs for the Cloud proxy and connector. These applications may need more time to load. Some EAA applications may fail to load and result in an error when you try to load them. Description: Timeout issue that occurs with the server.
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